Quality Standards Implementation

Improving your work practice

consider this service if

  • You require the development of accredited quality and/or management standards
  • You have quality issues in the organisation
  • Customers complain about your service/products
  • Staff are demotivated and lack direction
  • You need a structured system of processes for all to work too
  • You experience variation in staff work ethic
  • You have fluctuating performance and don't know why
  • Returns and refunds are at an unsustainable level.
  • You need quality to differentiate yourself from the competition
  • Quality standards are required by clients

results

  • Implementation of high quality work practice
  • Clarity of roles and processes
  • Clear and effective management of quality assurance
  • Effective internal auditing process
  • Reduction in complaints, returns, refunds of customers
  • Reduction in lost customers
  • Increased sales conversions
  • Access to public sector tendering
  • Motivated workforce with clear direction and roles
  • Enhanced brand and reputation
  • Optimised business efficiencies
  • Culture of continuous improvement
  • Achievement and recognition of standards through quality marks

our unique value

  • We believe quality management systems need to promote business growth and productivity not become a barrier to efficient working.
  • We don’t work with a single standard we work with the standard that fits you
  • We work with you and your team on developing a quality management system and culture in order that you understand it and more importantly own it
  • All QMS activity is customer focused. We aim to help you ‘delight’ your customers
  • Genuine continuous improvement in service delivery is our primary benchmark measured by the satisfaction of our customers.
  • Adapting an organisations work practice to embrace quality assurance at all levels
  • Culture and environment to its strategy
  • Accelerated value creation, ISO 9001:2008, ISO 18001, ISO 14001, ISO 27001, Matrix, Investors in People, TQM.